{"id":62502,"date":"2025-04-13T18:01:37","date_gmt":"2025-04-13T18:01:37","guid":{"rendered":"https:\/\/pros.flywheelsites.com\/?page_id=62502"},"modified":"2025-05-08T16:40:04","modified_gmt":"2025-05-08T16:40:04","slug":"customer-experience","status":"publish","type":"page","link":"https:\/\/pros.com\/fr\/customer-experience\/","title":{"rendered":"Exp\u00e9rience client"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"62502\" class=\"elementor elementor-62502\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc3ca3e e-con-full e-flex e-con e-parent\" data-id=\"fc3ca3e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e4965e elementor-widget elementor-widget-template\" data-id=\"1e4965e\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"1738\" class=\"elementor elementor-1738\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c6f481b e-con-full e-flex e-con e-child\" data-id=\"5c6f481b\" data-element_type=\"container\" id=\"subheader\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-59193137 e-flex e-con-boxed e-con e-child\" data-id=\"59193137\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27ac77cc elementor-widget elementor-widget-heading\" data-id=\"27ac77cc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Exp\u00e9rience client<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-581507fc e-flex e-con-boxed e-con e-parent\" data-id=\"581507fc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7e6c8249 e-con-full e-flex e-con e-child\" data-id=\"7e6c8249\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-468a3deb elementor-widget elementor-widget-image\" data-id=\"468a3deb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"787\" height=\"755\" src=\"https:\/\/pros.com\/wp-content\/uploads\/2025\/05\/pros-customer-experience.webp\" class=\"attachment-large size-large wp-image-64119\" alt=\"\" srcset=\"https:\/\/pros.com\/wp-content\/uploads\/2025\/05\/pros-customer-experience.webp 787w, https:\/\/pros.com\/wp-content\/uploads\/2025\/05\/pros-customer-experience-300x288.webp 300w, https:\/\/pros.com\/wp-content\/uploads\/2025\/05\/pros-customer-experience-768x737.webp 768w\" sizes=\"(max-width: 787px) 100vw, 787px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1835dcf2 e-flex e-con-boxed e-con e-parent\" data-id=\"1835dcf2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6ead1821 e-con-full e-flex e-con e-child\" data-id=\"6ead1821\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60166ffc elementor-widget elementor-widget-heading\" data-id=\"60166ffc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exp\u00e9rience et engagement des clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48b77e70 elementor-widget elementor-widget-text-editor\" data-id=\"48b77e70\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lorsque vous devenez client de PROS, notre organisation Customer Experience &amp; Engagement (CEE) s'associe \u00e0 vous pour vous garantir des exp\u00e9riences et des r\u00e9sultats commerciaux exceptionnels. C'est notre objectif d\u00e8s le premier jour pour nos acheteurs et nous y parvenons en fournissant des services et une assistance in\u00e9gal\u00e9s par nos concurrents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0f8778 e-flex e-con-boxed e-con e-parent\" data-id=\"e0f8778\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-51f87c5 e-con-full e-flex e-con e-child\" data-id=\"51f87c5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1bab7ab e-con-full e-flex e-con e-child\" data-id=\"1bab7ab\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-289feea elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"289feea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Parcours du client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-257bb2c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"257bb2c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En mettant l'accent sur le parcours du client, nous nous assurons que la valeur promise lors de l'achat est bien respect\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16522bb elementor-tabs-view-vertical elementor-widget__width-inherit elementor-widget elementor-widget-tp-tabs-tours\" data-id=\"16522bb\" data-element_type=\"widget\" data-widget_type=\"tp-tabs-tours.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"theplus-tabs-wrapper  elementor-tabs  mobile-accordion\" id=\"tabs6825462f87ee6\" data-tabs-id=\"tabs6825462f87ee6\"  data-connection=\"\"   data-tab-default=\"0\" data-tab-hover=\"no\"  role=\"tablist\"><div class=\"theplus-tabs-nav-wrapper elementor-tabs-wrapper text-lefts align-top\"><ul class=\"plus-tabs-nav\"><li class=\"\"><div id=\"elementor-tab-title-2341\" class=\"elementor-tab-title elementor-tab-desktop-title plus-tab-header\" data-tab=\"1\" tabindex=\"2341\" role=\"tab\" aria-controls=\"elementor-tab-content-2341\"><span>Embarquement<\/span><\/div><\/li><li class=\"\"><div id=\"elementor-tab-title-2342\" class=\"elementor-tab-title elementor-tab-desktop-title plus-tab-header\" data-tab=\"2\" tabindex=\"2342\" role=\"tab\" aria-controls=\"elementor-tab-content-2342\"><span>L'adoption<\/span><\/div><\/li><li class=\"\"><div id=\"elementor-tab-title-2343\" class=\"elementor-tab-title elementor-tab-desktop-title plus-tab-header\" data-tab=\"3\" tabindex=\"2343\" role=\"tab\" aria-controls=\"elementor-tab-content-2343\"><span>Livraison de valeur<\/span><\/div><\/li><\/ul><\/div><div class=\"theplus-tabs-content-wrapper  elementor-tabs-content-wrapper\"><div class=\"elementor-tab-title elementor-tab-mobile-title text-lefts\" tabindex=\"2341\" data-tab=\"1\" role=\"tab\"><span>Embarquement<\/span><\/div><div class=\"elementor-tab-content elementor-clearfix plus-tab-content\" data-tab=\"1\" role=\"tabpanel\"><div class=\"plus-content-editor\"><p>Le parcours de votre client avec PROS commence par le processus d'int\u00e9gration. L'onboarding est une \u00e9tape cruciale pour atteindre les r\u00e9sultats commerciaux convenus. Notre objectif est de construire une base solide qui servira de tremplin aux interactions futures tout au long de votre parcours avec nous. En tant que client, vous pouvez vous attendre \u00e0 un processus fluide et pr\u00e9visible qui comprend :<\/p><ul><li>Un kit de bienvenue et une pr\u00e9sentation de votre Customer Success Manager (CSM)<\/li><li>La gestion du changement et l'adoption sont planifi\u00e9es tout au long du processus<\/li><li>Priorit\u00e9 \u00e0 la communication et \u00e0 la clart\u00e9<\/li><li>Objectifs du projet d\u00e9finis \u00e0 un stade pr\u00e9coce<\/li><li>D\u00e9lai de rentabilisation rapide<\/li><li>Un service et une assistance de classe mondiale in\u00e9gal\u00e9s par nos concurrents<\/li><\/ul><\/div><\/div><div class=\"elementor-tab-title elementor-tab-mobile-title text-lefts\" tabindex=\"2342\" data-tab=\"2\" role=\"tab\"><span>L'adoption<\/span><\/div><div class=\"elementor-tab-content elementor-clearfix plus-tab-content\" data-tab=\"2\" role=\"tabpanel\"><div class=\"plus-content-editor\"><p>Notre engagement envers les clients ne s'arr\u00eate pas \u00e0 la mise en \u0153uvre. La promotion de l'adoption est un autre \u00e9l\u00e9ment important pour atteindre la valeur promise. Voici quelques-uns des moyens par lesquels nous nous associons \u00e0 vous pour garantir l'adoption totale de vos solutions PROS :<\/p><ul><li>Nous veillons \u00e0 ce que les transferts se fassent sans heurts entre chaque contact de PROS, qui est pleinement impliqu\u00e9 dans les objectifs du projet, les jalons et les objectifs commerciaux.<\/li><li>Nous travaillons en partenariat avec vous pour \u00e9laborer une strat\u00e9gie d'adoption de la solution.<\/li><li>Nous fournissons des outils pour vous aider \u00e0 identifier les ressources internes capables de mener la gestion du changement et nous facilitons ces activit\u00e9s.<\/li><li>Nous organisons des webinaires pour vous aider \u00e0 tirer le meilleur parti de votre solution PROS pour diff\u00e9rents niveaux d'utilisateurs.<\/li><\/ul><\/div><\/div><div class=\"elementor-tab-title elementor-tab-mobile-title text-lefts\" tabindex=\"2343\" data-tab=\"3\" role=\"tab\"><span>Livraison de valeur<\/span><\/div><div class=\"elementor-tab-content elementor-clearfix plus-tab-content\" data-tab=\"3\" role=\"tabpanel\"><div class=\"plus-content-editor\"><p>Le partenariat avec PROS signifie que nous restons engag\u00e9s dans votre r\u00e9ussite au-del\u00e0 de la mise en \u0153uvre de votre projet. Nous continuons \u00e0 nous engager avec vous au fur et \u00e0 mesure que les besoins de votre entreprise \u00e9voluent, en nous effor\u00e7ant de fournir une v\u00e9ritable valeur ajout\u00e9e et une exp\u00e9rience exceptionnelle. La valeur fournie apr\u00e8s la mise en \u0153uvre est facilit\u00e9e par :<\/p><ul><li>Engagement post-mise en \u0153uvre de la part des MSC (y compris les examens ex\u00e9cutifs des activit\u00e9s)<\/li><li>Identifier de mani\u00e8re proactive les donn\u00e9es et les KPI pour l'analyse (KPI de la solution, utilisation de la solution, tickets de support de la solution).<\/li><li>Possibilit\u00e9s d'\u00e9ducation et de formation<\/li><li>Services consultatifs, professionnels et op\u00e9rationnels \u00e0 valeur ajout\u00e9e<\/li><\/ul><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22f2831a e-grid e-con-boxed e-con e-parent\" data-id=\"22f2831a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-36b14948 e-con-full e-flex e-con e-child\" data-id=\"36b14948\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/fr\/customer-experience\/professional-services\/\">\n\t\t<div class=\"elementor-element elementor-element-5dec9628 e-con-full e-flex e-con e-child\" data-id=\"5dec9628\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16325b9a elementor-widget elementor-widget-heading\" data-id=\"16325b9a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Services professionnels<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d3a1001 elementor-widget elementor-widget-text-editor\" data-id=\"7d3a1001\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un d\u00e9lai de rentabilisation plus court gr\u00e2ce \u00e0 notre approche \u00e9prouv\u00e9e de la mise en \u0153uvre. Nous aidons nos clients \u00e0 mettre en \u0153uvre, \u00e0 adapter et \u00e0 d\u00e9velopper leur investissement logiciel.<\/p><ul><li>Engagement interfonctionnel<\/li><li>Embarquement et mise en \u0153uvre<\/li><li>Services \u00e0 valeur ajout\u00e9e<\/li><li>Examens ex\u00e9cutifs d'entreprises<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a2a2997 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5a2a2997\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">En savoir plus<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-295e8e6d e-con-full e-flex e-con e-child\" data-id=\"295e8e6d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/fr\/customer-experience\/customer-success\/\">\n\t\t<div class=\"elementor-element elementor-element-56158f04 e-con-full e-flex e-con e-child\" data-id=\"56158f04\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6af110 elementor-widget elementor-widget-heading\" data-id=\"f6af110\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Succ\u00e8s des clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30925197 elementor-widget elementor-widget-text-editor\" data-id=\"30925197\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L'\u00e9quipe charg\u00e9e de la r\u00e9ussite des clients agit en tant que partenaire afin d'apporter une valeur mesurable \u00e0 votre investissement. Dans le cadre de votre investissement dans PROS, vous serez jumel\u00e9 \u00e0 un gestionnaire de service \u00e0 la client\u00e8le (CSM), qui jouera le r\u00f4le de concierge tout au long de votre parcours en tant que client de PROS.<\/p><ul><li>Plan de r\u00e9ussite pour les clients<\/li><li>\u00c9ducation et formation<\/li><li>D\u00e9fense des int\u00e9r\u00eats<\/li><li>Examens ex\u00e9cutifs d'entreprises<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf2470 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"fdf2470\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">EN SAVOIR PLUS<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-884dc61 e-con-full e-flex e-con e-child\" data-id=\"884dc61\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/fr\/customer-experience\/customer-support\/\">\n\t\t<div class=\"elementor-element elementor-element-eb082ac e-con-full e-flex e-con e-child\" data-id=\"eb082ac\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb37c55 elementor-widget elementor-widget-heading\" data-id=\"cb37c55\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Soutien \u00e0 la client\u00e8le<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce6e17d elementor-widget elementor-widget-text-editor\" data-id=\"ce6e17d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L'\u00e9quipe d'assistance \u00e0 la client\u00e8le de PROS fournit une exp\u00e9rience d'assistance coh\u00e9rente qui apporte des solutions efficaces, de haute qualit\u00e9 et rapides \u00e0 vos probl\u00e8mes.<\/p><ul><li>Propri\u00e9taires de la r\u00e9solution<\/li><li>Tirer parti de l'expertise de l'\u00e9quipe d'assistance<\/li><li>Gestion des connaissances<\/li><li>Se concentrer sur la satisfaction du client<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dbda65 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2dbda65\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">EN SAVOIR PLUS<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-cbc6684 e-con-full e-flex e-con e-child\" data-id=\"cbc6684\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/fr\/customer-experience\/training\/\">\n\t\t<div class=\"elementor-element elementor-element-7a895a0 e-con-full e-flex e-con e-child\" data-id=\"7a895a0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac6cdc3 elementor-widget elementor-widget-heading\" data-id=\"ac6cdc3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef286a7 elementor-widget elementor-widget-text-editor\" data-id=\"ef286a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Notre \u00e9quipe de formation se concentre sur l'am\u00e9lioration de l'adoption et de l'utilisation au sein de votre organisation afin de s'assurer que votre investissement dans PROS fournit un retour sur investissement sain.<\/p><ul><li>Parcours d'apprentissage<\/li><li>Plusieurs options de livraison<\/li><li>Environnements vivants<\/li><li>Certification<\/li><li>PROS Universit\u00e9\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eac79f5 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"eac79f5\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">EN SAVOIR PLUS<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Customer Experience &amp; Engagement When you become a PROS customer, our Customer Experience &amp; Engagement (CEE) organization partners with you to ensure exceptional experiences and business outcomes. This is our focus from day one for our buyers and we achieve it by providing services and support unmatched by our competitors. Customer Journey An innovative focus [&hellip;]<\/p>","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-62502","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v24.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Experience | PROS<\/title>\n<meta name=\"description\" content=\"Partner with PROS Customer Experience &amp; Engagement to achieve faster onboarding, greater adoption, measurable value, and unmatched customer support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pros.com\/fr\/customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Experience\" \/>\n<meta property=\"og:description\" content=\"Partner with PROS Customer Experience &amp; 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