{"id":62502,"date":"2025-04-13T18:01:37","date_gmt":"2025-04-13T18:01:37","guid":{"rendered":"https:\/\/pros.flywheelsites.com\/?page_id=62502"},"modified":"2025-05-08T16:40:04","modified_gmt":"2025-05-08T16:40:04","slug":"customer-experience","status":"publish","type":"page","link":"https:\/\/pros.com\/de\/customer-experience\/","title":{"rendered":"Kundenerfahrung"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"62502\" class=\"elementor elementor-62502\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc3ca3e e-con-full e-flex e-con e-parent\" data-id=\"fc3ca3e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e4965e elementor-widget elementor-widget-template\" data-id=\"1e4965e\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"1738\" class=\"elementor elementor-1738\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c6f481b e-con-full e-flex e-con e-child\" data-id=\"5c6f481b\" data-element_type=\"container\" id=\"subheader\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-59193137 e-flex e-con-boxed e-con e-child\" data-id=\"59193137\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27ac77cc elementor-widget elementor-widget-heading\" data-id=\"27ac77cc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Kundenerfahrung<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-581507fc e-flex e-con-boxed e-con e-parent\" data-id=\"581507fc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7e6c8249 e-con-full e-flex e-con e-child\" data-id=\"7e6c8249\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-468a3deb elementor-widget elementor-widget-image\" data-id=\"468a3deb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"787\" height=\"755\" src=\"https:\/\/pros.com\/wp-content\/uploads\/2025\/05\/pros-customer-experience.webp\" class=\"attachment-large size-large wp-image-64119\" alt=\"\" srcset=\"https:\/\/pros.com\/wp-content\/uploads\/2025\/05\/pros-customer-experience.webp 787w, https:\/\/pros.com\/wp-content\/uploads\/2025\/05\/pros-customer-experience-300x288.webp 300w, https:\/\/pros.com\/wp-content\/uploads\/2025\/05\/pros-customer-experience-768x737.webp 768w\" sizes=\"(max-width: 787px) 100vw, 787px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1835dcf2 e-flex e-con-boxed e-con e-parent\" data-id=\"1835dcf2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6ead1821 e-con-full e-flex e-con e-child\" data-id=\"6ead1821\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60166ffc elementor-widget elementor-widget-heading\" data-id=\"60166ffc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kundenerfahrung &amp; Engagement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48b77e70 elementor-widget elementor-widget-text-editor\" data-id=\"48b77e70\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Wenn Sie Kunde von PROS werden, arbeitet unsere Customer Experience &amp; Engagement (CEE) Organisation mit Ihnen zusammen, um au\u00dfergew\u00f6hnliche Erfahrungen und Gesch\u00e4ftsergebnisse zu gew\u00e4hrleisten. Dies ist unser Fokus vom ersten Tag an f\u00fcr unsere Kunden und wir erreichen dies durch die Bereitstellung von Dienstleistungen und Support, die von unseren Wettbewerbern nicht \u00fcbertroffen werden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0f8778 e-flex e-con-boxed e-con e-parent\" data-id=\"e0f8778\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-51f87c5 e-con-full e-flex e-con e-child\" data-id=\"51f87c5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1bab7ab e-con-full e-flex e-con e-child\" data-id=\"1bab7ab\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-289feea elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"289feea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Journey<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-257bb2c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"257bb2c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ein innovativer Fokus auf die Customer Journey stellt sicher, dass wir den beim Kauf versprochenen Wert auch einhalten.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16522bb elementor-tabs-view-vertical elementor-widget__width-inherit elementor-widget elementor-widget-tp-tabs-tours\" data-id=\"16522bb\" data-element_type=\"widget\" data-widget_type=\"tp-tabs-tours.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"theplus-tabs-wrapper  elementor-tabs  mobile-accordion\" id=\"tabs682544244df5a\" data-tabs-id=\"tabs682544244df5a\"  data-connection=\"\"   data-tab-default=\"0\" data-tab-hover=\"no\"  role=\"tablist\"><div class=\"theplus-tabs-nav-wrapper elementor-tabs-wrapper text-lefts align-top\"><ul class=\"plus-tabs-nav\"><li class=\"\"><div id=\"elementor-tab-title-2341\" class=\"elementor-tab-title elementor-tab-desktop-title plus-tab-header\" data-tab=\"1\" tabindex=\"2341\" role=\"tab\" aria-controls=\"elementor-tab-content-2341\"><span>Onboarding<\/span><\/div><\/li><li class=\"\"><div id=\"elementor-tab-title-2342\" class=\"elementor-tab-title elementor-tab-desktop-title plus-tab-header\" data-tab=\"2\" tabindex=\"2342\" role=\"tab\" aria-controls=\"elementor-tab-content-2342\"><span>Adoption<\/span><\/div><\/li><li class=\"\"><div id=\"elementor-tab-title-2343\" class=\"elementor-tab-title elementor-tab-desktop-title plus-tab-header\" data-tab=\"3\" tabindex=\"2343\" role=\"tab\" aria-controls=\"elementor-tab-content-2343\"><span>Wertlieferung<\/span><\/div><\/li><\/ul><\/div><div class=\"theplus-tabs-content-wrapper  elementor-tabs-content-wrapper\"><div class=\"elementor-tab-title elementor-tab-mobile-title text-lefts\" tabindex=\"2341\" data-tab=\"1\" role=\"tab\"><span>Onboarding<\/span><\/div><div class=\"elementor-tab-content elementor-clearfix plus-tab-content\" data-tab=\"1\" role=\"tabpanel\"><div class=\"plus-content-editor\"><p>Die Reise Ihres Kunden mit PROS beginnt mit dem Onboarding-Prozess. Das Onboarding ist ein entscheidender Schritt zur Erreichung der vereinbarten Gesch\u00e4ftsergebnisse. Unser Ziel ist es, eine solide Grundlage als Sprungbrett f\u00fcr k\u00fcnftige Interaktionen w\u00e4hrend Ihrer Zusammenarbeit mit uns zu schaffen. Als unser Kunde k\u00f6nnen Sie einen reibungslosen und vorhersehbaren Prozess erwarten, der Folgendes umfasst:<\/p><ul><li>Ein Willkommenspaket und eine Einf\u00fchrung in Ihren Customer Success Manager (CSM)<\/li><li>Ver\u00e4nderungsmanagement und \u00dcbernahme durchg\u00e4ngig geplant<\/li><li>Kommunikation und Klarheit haben immer Vorrang<\/li><li>Fr\u00fchzeitige Festlegung der Projektziele<\/li><li>Schneller Wertzuwachs<\/li><li>Erstklassiger Service und Support, der von unseren Konkurrenten nicht erreicht wird<\/li><\/ul><\/div><\/div><div class=\"elementor-tab-title elementor-tab-mobile-title text-lefts\" tabindex=\"2342\" data-tab=\"2\" role=\"tab\"><span>Adoption<\/span><\/div><div class=\"elementor-tab-content elementor-clearfix plus-tab-content\" data-tab=\"2\" role=\"tabpanel\"><div class=\"plus-content-editor\"><p>Unser Engagement f\u00fcr unsere Kunden endet nicht mit der Implementierung. Die F\u00f6rderung der Akzeptanz ist eine weitere wichtige Komponente, um den versprochenen Wert zu erreichen. Im Folgenden finden Sie einige der M\u00f6glichkeiten, wie wir mit Ihnen zusammenarbeiten, um die vollst\u00e4ndige \u00dcbernahme Ihrer PROS-L\u00f6sungen zu gew\u00e4hrleisten:<\/p><ul><li>Wir sorgen f\u00fcr eine reibungslose \u00dcbergabe zwischen den einzelnen PROS-Ansprechpartnern, die mit den Projektzielen, Meilensteinen und Gesch\u00e4ftszielen vertraut sind.<\/li><li>Wir arbeiten mit Ihnen zusammen, um eine Strategie f\u00fcr die Einf\u00fchrung der L\u00f6sung zu entwickeln.<\/li><li>Wir stellen Instrumente zur Verf\u00fcgung, die Ihnen helfen, interne Ressourcen f\u00fcr das \u00c4nderungsmanagement zu finden, und wir unterst\u00fctzen diese Aktivit\u00e4ten.<\/li><li>Wir f\u00fchren Webinare durch, um Ihnen zu helfen, das Beste aus Ihrer PROS-L\u00f6sung f\u00fcr verschiedene Benutzerebenen herauszuholen<\/li><\/ul><\/div><\/div><div class=\"elementor-tab-title elementor-tab-mobile-title text-lefts\" tabindex=\"2343\" data-tab=\"3\" role=\"tab\"><span>Wertlieferung<\/span><\/div><div class=\"elementor-tab-content elementor-clearfix plus-tab-content\" data-tab=\"3\" role=\"tabpanel\"><div class=\"plus-content-editor\"><p>Eine Partnerschaft mit PROS bedeutet, dass wir uns auch nach der Implementierung Ihres Projekts f\u00fcr Ihren Erfolg einsetzen. Wir bleiben mit Ihnen in Kontakt, wenn sich Ihre gesch\u00e4ftlichen Anforderungen weiterentwickeln, und streben nach echter Wertsch\u00f6pfung und einer herausragenden Erfahrung. Die Wertsch\u00f6pfung nach der Implementierung wird erleichtert durch:<\/p><ul><li>Engagement von CSMs nach der Implementierung (einschlie\u00dflich Executive Business Reviews)<\/li><li>Proaktive Ermittlung von Daten und KPIs f\u00fcr die Analyse (KPIs der L\u00f6sung, Nutzung der L\u00f6sung, Support-Tickets der L\u00f6sung)<\/li><li>Aus- und Weiterbildungsm\u00f6glichkeiten<\/li><li>Mehrwertige Beratungs-, Fach- und Betriebsdienstleistungen<\/li><\/ul><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22f2831a e-grid e-con-boxed e-con e-parent\" data-id=\"22f2831a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-36b14948 e-con-full e-flex e-con e-child\" data-id=\"36b14948\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/de\/customer-experience\/professional-services\/\">\n\t\t<div class=\"elementor-element elementor-element-5dec9628 e-con-full e-flex e-con e-child\" data-id=\"5dec9628\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16325b9a elementor-widget elementor-widget-heading\" data-id=\"16325b9a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Professionelle Dienstleistungen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d3a1001 elementor-widget elementor-widget-text-editor\" data-id=\"7d3a1001\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Schnellerer Nutzen durch unseren bew\u00e4hrten Implementierungsansatz. Wir helfen unseren Kunden bei der Implementierung, Anpassung und dem Wachstum ihrer Software-Investitionen.<\/p><ul><li>Funktions\u00fcbergreifendes Engagement<\/li><li>Onboarding und Implementierung<\/li><li>Mehrwertige Dienstleistungen<\/li><li>Unternehmensbewertungen f\u00fcr F\u00fchrungskr\u00e4fte<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a2a2997 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5a2a2997\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mehr erfahren<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-295e8e6d e-con-full e-flex e-con e-child\" data-id=\"295e8e6d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/de\/customer-experience\/customer-success\/\">\n\t\t<div class=\"elementor-element elementor-element-56158f04 e-con-full e-flex e-con e-child\" data-id=\"56158f04\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6af110 elementor-widget elementor-widget-heading\" data-id=\"f6af110\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kundenerfolg<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30925197 elementor-widget elementor-widget-text-editor\" data-id=\"30925197\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Das Customer Success-Team agiert als Partner, um einen messbaren Nutzen aus Ihrer Investition zu ziehen. Im Rahmen Ihrer Investition in PROS wird Ihnen ein Customer Service Manager (CSM) zur Seite gestellt, der Sie w\u00e4hrend Ihrer gesamten Reise als PROS-Kunde betreut.<\/p><ul><li>Plan f\u00fcr den Kundenerfolg<\/li><li>Bildung und Ausbildung<\/li><li>Bef\u00fcrwortung<\/li><li>Unternehmensbewertungen f\u00fcr F\u00fchrungskr\u00e4fte<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf2470 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"fdf2470\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">MEHR LERNEN<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-884dc61 e-con-full e-flex e-con e-child\" data-id=\"884dc61\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/de\/customer-experience\/customer-support\/\">\n\t\t<div class=\"elementor-element elementor-element-eb082ac e-con-full e-flex e-con e-child\" data-id=\"eb082ac\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb37c55 elementor-widget elementor-widget-heading\" data-id=\"cb37c55\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kundenbetreuung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce6e17d elementor-widget elementor-widget-text-editor\" data-id=\"ce6e17d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Das PROS-Kundensupportteam bietet eine konsistente Support-Erfahrung, die effektive, hochwertige und zeitnahe L\u00f6sungen f\u00fcr Ihre Probleme liefert.<\/p><ul><li>Aufl\u00f6sung Eigent\u00fcmer<\/li><li>Nutzung des Fachwissens des Support-Teams<\/li><li>Wissensmanagement<\/li><li>Fokus auf Kundenzufriedenheit<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dbda65 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2dbda65\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">MEHR LERNEN<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-cbc6684 e-con-full e-flex e-con e-child\" data-id=\"cbc6684\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/de\/customer-experience\/training\/\">\n\t\t<div class=\"elementor-element elementor-element-7a895a0 e-con-full e-flex e-con e-child\" data-id=\"7a895a0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac6cdc3 elementor-widget elementor-widget-heading\" data-id=\"ac6cdc3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ausbildung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef286a7 elementor-widget elementor-widget-text-editor\" data-id=\"ef286a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Unser Schulungsteam konzentriert sich darauf, die Akzeptanz und Nutzung in Ihrem Unternehmen zu verbessern, um sicherzustellen, dass sich Ihre Investition in PROS rentiert.<\/p><ul><li>Lernpfade<\/li><li>Mehrere Lieferoptionen<\/li><li>Live-Umgebungen<\/li><li>Zertifizierung<\/li><li>PROS Universit\u00e4t\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eac79f5 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"eac79f5\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">MEHR LERNEN<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Customer Experience &amp; Engagement When you become a PROS customer, our Customer Experience &amp; Engagement (CEE) organization partners with you to ensure exceptional experiences and business outcomes. This is our focus from day one for our buyers and we achieve it by providing services and support unmatched by our competitors. Customer Journey An innovative focus [&hellip;]<\/p>","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-62502","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v24.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Experience | PROS<\/title>\n<meta name=\"description\" content=\"Partner with PROS Customer Experience &amp; Engagement to achieve faster onboarding, greater adoption, measurable value, and unmatched customer support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pros.com\/de\/customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Experience\" \/>\n<meta property=\"og:description\" content=\"Partner with PROS Customer Experience &amp; 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