{"id":50751,"date":"2022-05-17T08:08:02","date_gmt":"2022-05-17T13:08:02","guid":{"rendered":"https:\/\/pros.com\/?post_type=pros_news&p=50751"},"modified":"2025-04-22T20:15:53","modified_gmt":"2025-04-22T20:15:53","slug":"explainable-ai-why-its-important-to-you-and-your-clients","status":"publish","type":"news","link":"https:\/\/pros.com\/fr\/news\/explainable-ai-why-its-important-to-you-and-your-clients\/","title":{"rendered":"L'IA explicable : pourquoi elle est importante pour vous et vos clients"},"content":{"rendered":"

L'IA explicable ne se contente pas de fournir une d\u00e9cision ou une pr\u00e9diction, elle donne \u00e9galement confiance aux utilisateurs en expliquant comment la solution a \u00e9t\u00e9 d\u00e9termin\u00e9e.<\/strong><\/p>\n

…<\/p>\n

Qu'est-ce que l'IA explicable ?<\/strong>
\nLes algorithmes d'IA sont con\u00e7us et entra\u00een\u00e9s (et r\u00e9entra\u00een\u00e9s) pour fonctionner avec pr\u00e9cision. Cependant, le fonctionnement de l'algorithme n'est g\u00e9n\u00e9ralement pas clair pour les utilisateurs. Une \u00e9tude de McKinsey datant de 2020 a montr\u00e9 que cette ambigu\u00eft\u00e9 entra\u00eenait des taux d'adoption inf\u00e9rieurs aux pr\u00e9visions, car les utilisateurs n'avaient pas confiance dans le syst\u00e8me. Il n'est pas difficile \u00e0 comprendre. Un responsable du service client\u00e8le et de la satisfaction des clients ne voudra pas faire confiance \u00e0 une solution qui ne donne pas d'aussi bons r\u00e9sultats qu'un agent humain. En outre, si l'IA contr\u00f4le les d\u00e9marrages et les arr\u00eats d'un \u00e9quipement lourd susceptible de causer des blessures graves \u00e0 ses op\u00e9rateurs, ces derniers voudront savoir qu'elle sera \u00e0 la hauteur lors de l'embrayage.<\/p>\n

Michael Wu, strat\u00e8ge en chef de l'IA \u00e0 PROS<\/a>Il consid\u00e8re l'IA explicable comme \"le dernier coup de pouce pour obtenir l'adh\u00e9sion des dirigeants\". \"Alors que de plus en plus d'entreprises adoptent un mode de fonctionnement ax\u00e9 sur le num\u00e9rique, l'IA explicable appara\u00eetra comme un catalyseur majeur pour obtenir l'adoption par les dirigeants d'outils bas\u00e9s sur l'IA\", d\u00e9clare-t-il. \"Au d\u00e9part, le facteur de peur persistera - les entreprises auront encore peur de c\u00e9der tout contr\u00f4le \u00e0 l'IA d\u00e9cisionnelle. Cependant, celles qui utiliseront l'IAO pour surmonter cette peur gagneront en efficacit\u00e9 et en avantage concurrentiel sur le march\u00e9, ne laissant \u00e0 celles qui \u00e9taient auparavant paralys\u00e9es par la peur d'autre choix que d'adopter elles-m\u00eames des solutions d'IA.\"<\/p>\n

 <\/p>\n

Lire l'article complet<\/a><\/p>","protected":false},"excerpt":{"rendered":"

Explainable AI not only delivers a decision or prediction but also gives users confidence by explaining how the solution was determined. … What is Explainable AI? AI algorithms are designed and trained (and retrained) to work accurately. However, it\u2019s typically not clear to users how the algorithm works. McKinsey research from 2020 found this ambiguity […]<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"news-type":[20],"class_list":["post-50751","news","type-news","status-publish","hentry","news-type-pros-in-the-news"],"acf":[],"yoast_head":"\nExplainable AI: Why It\u2019s Important to You and Your Clients | PROS<\/title>\n<meta name=\"description\" content=\"PROS Chief AI Strategist, Dr. Michael Wu explores explainable AI, from its definition to its increased use within businesses. 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