{"id":62593,"date":"2025-04-14T16:43:59","date_gmt":"2025-04-14T16:43:59","guid":{"rendered":"https:\/\/pros.flywheelsites.com\/?page_id=62593"},"modified":"2025-04-28T17:25:18","modified_gmt":"2025-04-28T17:25:18","slug":"customer-success","status":"publish","type":"page","link":"https:\/\/pros.com\/fr\/customer-experience\/customer-success\/","title":{"rendered":"Succ\u00e8s des clients"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"62593\" class=\"elementor elementor-62593\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc3ca3e e-con-full e-flex e-con e-parent\" data-id=\"fc3ca3e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e4965e elementor-widget elementor-widget-template\" data-id=\"1e4965e\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"1738\" class=\"elementor elementor-1738\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c6f481b e-con-full e-flex e-con e-child\" data-id=\"5c6f481b\" data-element_type=\"container\" id=\"subheader\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-59193137 e-flex e-con-boxed e-con e-child\" data-id=\"59193137\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27ac77cc elementor-widget elementor-widget-heading\" data-id=\"27ac77cc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Succ\u00e8s des clients<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8dbfb74 e-con-full e-flex e-con e-parent\" data-id=\"8dbfb74\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6064f691 e-flex e-con-boxed e-con e-child\" data-id=\"6064f691\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-772fb155 e-con-full e-flex e-con e-child\" data-id=\"772fb155\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25735a41 elementor-widget elementor-widget-heading\" data-id=\"25735a41\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vue d'ensemble<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7fabd24d e-con-full e-flex e-con e-child\" data-id=\"7fabd24d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7509753d elementor-widget elementor-widget-text-editor\" data-id=\"7509753d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lorsque vous choisissez un partenaire pour atteindre les objectifs de votre organisation, vous souhaitez qu'il se consacre \u00e0 votre r\u00e9ussite au-del\u00e0 de la vente. Chez PROS, nous pensons que votre investissement dans notre partenariat justifie notre investissement dans votre r\u00e9ussite.<\/p><p>Chaque client qui travaille avec PROS re\u00e7oit un plan de r\u00e9ussite personnalis\u00e9. Ces plans sont cr\u00e9\u00e9s en collaboration avec un Customer Success Manager (CSM), qui s'associe \u00e0 vous pour favoriser l'adoption tout au long du cycle de vie du projet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-349434ef e-flex e-con-boxed e-con e-parent\" data-id=\"349434ef\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ae3d9a e-con-full e-flex e-con e-child\" data-id=\"ae3d9a\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4e76660f e-con-full e-flex e-con e-child\" data-id=\"4e76660f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44d89e79 elementor-widget elementor-widget-heading\" data-id=\"44d89e79\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Planification de la r\u00e9ussite<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24368a8a elementor-widget elementor-widget-text-editor\" data-id=\"24368a8a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avec votre CSM, vous cr\u00e9erez un plan de r\u00e9ussite client, qui comprendra des objectifs d'adoption, des objectifs commerciaux et une feuille de route pour y parvenir.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-31fa9591 e-con-full e-flex e-con e-child\" data-id=\"31fa9591\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63ac5801 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"63ac5801\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"470\" height=\"470\" src=\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-success01.png\" class=\"attachment-large size-large wp-image-63822\" alt=\"\" srcset=\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-success01.png 470w, https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-success01-300x300.png 300w, https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-success01-150x150.png 150w\" sizes=\"(max-width: 470px) 100vw, 470px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b58a7d7 e-flex e-con-boxed e-con e-parent\" data-id=\"5b58a7d7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-28c5090b e-con-full e-flex e-con e-child\" data-id=\"28c5090b\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6fe1f33a e-con-full e-flex e-con e-child\" data-id=\"6fe1f33a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f18b441 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"7f18b441\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"470\" height=\"470\" src=\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-success02.png\" class=\"attachment-large size-large wp-image-63823\" alt=\"\" srcset=\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-success02.png 470w, https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-success02-300x300.png 300w, https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-success02-150x150.png 150w\" sizes=\"(max-width: 470px) 100vw, 470px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c0310f8 e-con-full e-flex e-con e-child\" data-id=\"1c0310f8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-405161ea elementor-widget elementor-widget-heading\" data-id=\"405161ea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Examens d'entreprises par les cadres<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38cd63d4 elementor-widget elementor-widget-text-editor\" data-id=\"38cd63d4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tout au long du processus, nous examinerons p\u00e9riodiquement les r\u00e9sultats commerciaux et l'ex\u00e9cution avec vos cadres pour nous assurer que les attentes sont satisfaites et que nous sommes sur la bonne voie.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-549b13c e-flex e-con-boxed e-con e-parent\" data-id=\"549b13c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-25ed5d1 e-con-full e-flex e-con e-child\" data-id=\"25ed5d1\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a9f06fb e-con-full e-flex e-con e-child\" data-id=\"a9f06fb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-477d4f9 elementor-widget elementor-widget-heading\" data-id=\"477d4f9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00c9ducation et formation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd3dc06 elementor-widget elementor-widget-text-editor\" data-id=\"dd3dc06\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nos sessions de formation pratique fournissent des informations utiles sur les caract\u00e9ristiques et les capacit\u00e9s des produits. Nous proposons \u00e9galement une vari\u00e9t\u00e9 d'options de formation en fonction des besoins de votre entreprise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3febaf4 e-con-full e-flex e-con e-child\" data-id=\"3febaf4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7745032 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"7745032\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"470\" height=\"470\" src=\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-success04.png\" class=\"attachment-large size-large wp-image-63824\" alt=\"\" srcset=\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-success04.png 470w, https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-success04-300x300.png 300w, https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-success04-150x150.png 150w\" sizes=\"(max-width: 470px) 100vw, 470px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d330c40 e-flex e-con-boxed e-con e-parent\" data-id=\"d330c40\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-21b67c2 e-con-full e-flex e-con e-child\" data-id=\"21b67c2\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d066aa4 e-con-full e-flex e-con e-child\" data-id=\"d066aa4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8fcd67 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"c8fcd67\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"470\" height=\"470\" src=\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-success03.png\" class=\"attachment-large size-large wp-image-63825\" alt=\"\" srcset=\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-success03.png 470w, https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-success03-300x300.png 300w, https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-success03-150x150.png 150w\" sizes=\"(max-width: 470px) 100vw, 470px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-beae2b4 e-con-full e-flex e-con e-child\" data-id=\"beae2b4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2319aea elementor-widget elementor-widget-heading\" data-id=\"2319aea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9fense des int\u00e9r\u00eats<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d0e400 elementor-widget elementor-widget-text-editor\" data-id=\"9d0e400\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Votre r\u00e9ussite est la n\u00f4tre. Tout au long de votre s\u00e9jour chez PROS, nous vous recommanderons les meilleures pratiques, nous vous communiquerons les nouvelles fonctionnalit\u00e9s susceptibles de vous aider \u00e0 atteindre vos objectifs et nous vous pr\u00e9senterons en avant-premi\u00e8re les feuilles de route des produits.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-378975a e-flex e-con-boxed e-con e-parent\" data-id=\"378975a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-47aaad16 e-con-full e-flex e-con e-child\" data-id=\"47aaad16\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2ee9fe9c e-con-full e-flex e-con e-child\" data-id=\"2ee9fe9c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-777f6238 elementor-widget elementor-widget-heading\" data-id=\"777f6238\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le parcours de l'adoption<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ada35a5 e-con-full e-flex e-con e-child\" data-id=\"ada35a5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-606bc80e elementor-widget elementor-widget-heading\" data-id=\"606bc80e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Votre plan de r\u00e9ussite client fait partie int\u00e9grante de la r\u00e9alisation des objectifs de votre projet. L'un des moyens de suivre ces objectifs est notre programme d'adoption par les clients.<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9fd6839 e-grid e-con-full e-con e-child\" data-id=\"9fd6839\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-254d91a0 e-con-full e-flex e-con e-child\" data-id=\"254d91a0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71a0a5dd elementor-widget elementor-widget-heading\" data-id=\"71a0a5dd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Programme<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b69bd02 elementor-widget elementor-widget-text-editor\" data-id=\"3b69bd02\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>PROS souhaite que chaque client connaisse un succ\u00e8s fulgurant.<\/p><h6>Points cl\u00e9s<\/h6><ul><li>D\u00e9finir conjointement votre plan de r\u00e9ussite avec votre Customer Success Manager PROS<\/li><li>Suivre les progr\u00e8s et favoriser de mani\u00e8re proactive l'adoption et la r\u00e9ussite avec le soutien de la pratique d'adoption des clients de PROS.<\/li><\/ul><h6><strong><br \/><\/strong>Les trois questions cl\u00e9s sur lesquelles se concentre notre suivi des solutions industrielles :<\/h6><p>Pour une approche plus d\u00e9taill\u00e9e et plus pratique, nous proposons \u00e9galement des sessions de formation en personne, soit dans une salle de classe de PROS, soit sur place, dans vos locaux.<\/p><ul><li>Adoptez-vous la solution ?<\/li><li>L'adoption permet-elle d'obtenir des r\u00e9sultats commerciaux ?<\/li><li>Comment favoriser l'adoption et la r\u00e9ussite ?<\/li><\/ul><p>L'objectif est d'assurer un suivi continu \u00e0 partir de la mise en service, avec des points de contr\u00f4le r\u00e9guliers li\u00e9s aux examens ex\u00e9cutifs des activit\u00e9s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bf62d5b e-con-full e-flex e-con e-child\" data-id=\"5bf62d5b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fcb3e9f elementor-widget elementor-widget-heading\" data-id=\"3fcb3e9f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Niveaux d'adoption<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1af7be5b elementor-widget elementor-widget-text-editor\" data-id=\"1af7be5b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L'adoption est la cl\u00e9 de la valeur, et la mesure est essentielle pour s'assurer que votre \u00e9quipe comprend ses nouveaux buts et objectifs. Avec votre CSM, vous passerez en revue ces niveaux d'adoption pour vous assurer que tout le monde est align\u00e9 sur les m\u00eames jalons.<\/p><ul><li>Utilisation - Quel est le degr\u00e9 d'utilisation de la solution ?<\/li><li>Adoption - L'utilisons-nous de la BONNE fa\u00e7on pour cr\u00e9er de la valeur ?<\/li><li>Indicateurs cl\u00e9s de performance - Quelle est la tendance de mes indicateurs cl\u00e9s de performance ?<\/li><li>Retour sur investissement - Quel est l'impact du projet ou de la solution sur mes indicateurs cl\u00e9s ?<\/li><li>Benchmarking - Comment me situer par rapport \u00e0 mes pairs ?<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be85ab5 e-flex e-con-boxed e-con e-parent\" data-id=\"be85ab5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0451066 elementor-widget elementor-widget-heading\" data-id=\"0451066\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Portefeuille de services<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22f2831a e-grid e-con-boxed e-con e-parent\" data-id=\"22f2831a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-36b14948 e-con-full e-flex e-con e-child\" data-id=\"36b14948\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/fr\/customer-experience\/professional-services\/\">\n\t\t<div class=\"elementor-element elementor-element-5dec9628 e-con-full e-flex e-con e-child\" data-id=\"5dec9628\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16325b9a elementor-widget elementor-widget-heading\" data-id=\"16325b9a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Services professionnels<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d3a1001 elementor-widget elementor-widget-text-editor\" data-id=\"7d3a1001\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un d\u00e9lai de rentabilisation plus court gr\u00e2ce \u00e0 notre approche \u00e9prouv\u00e9e de la mise en \u0153uvre. Nous aidons nos clients \u00e0 mettre en \u0153uvre, \u00e0 adapter et \u00e0 d\u00e9velopper leur investissement logiciel.<\/p><ul><li>Engagement interfonctionnel<\/li><li>Embarquement et mise en \u0153uvre<\/li><li>Services \u00e0 valeur ajout\u00e9e<\/li><li>Examens ex\u00e9cutifs d'entreprises<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a2a2997 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5a2a2997\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">En savoir plus<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-295e8e6d e-con-full e-flex e-con e-child\" data-id=\"295e8e6d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/fr\/customer-experience\/customer-success\/\">\n\t\t<div class=\"elementor-element elementor-element-56158f04 e-con-full e-flex e-con e-child\" data-id=\"56158f04\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6af110 elementor-widget elementor-widget-heading\" data-id=\"f6af110\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Succ\u00e8s des clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30925197 elementor-widget elementor-widget-text-editor\" data-id=\"30925197\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L'\u00e9quipe charg\u00e9e de la r\u00e9ussite des clients agit en tant que partenaire afin d'apporter une valeur mesurable \u00e0 votre investissement. Dans le cadre de votre investissement dans PROS, vous serez jumel\u00e9 \u00e0 un gestionnaire de service \u00e0 la client\u00e8le (CSM), qui jouera le r\u00f4le de concierge tout au long de votre parcours en tant que client de PROS.<\/p><ul><li>Plan de r\u00e9ussite pour les clients<\/li><li>\u00c9ducation et formation<\/li><li>D\u00e9fense des int\u00e9r\u00eats<\/li><li>Examens ex\u00e9cutifs d'entreprises<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf2470 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"fdf2470\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">EN SAVOIR PLUS<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-884dc61 e-con-full e-flex e-con e-child\" data-id=\"884dc61\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/fr\/customer-experience\/customer-support\/\">\n\t\t<div class=\"elementor-element elementor-element-eb082ac e-con-full e-flex e-con e-child\" data-id=\"eb082ac\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb37c55 elementor-widget elementor-widget-heading\" data-id=\"cb37c55\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Soutien \u00e0 la client\u00e8le<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce6e17d elementor-widget elementor-widget-text-editor\" data-id=\"ce6e17d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L'\u00e9quipe d'assistance \u00e0 la client\u00e8le de PROS fournit une exp\u00e9rience d'assistance coh\u00e9rente qui apporte des solutions efficaces, de haute qualit\u00e9 et rapides \u00e0 vos probl\u00e8mes.<\/p><ul><li>Propri\u00e9taires de la r\u00e9solution<\/li><li>Tirer parti de l'expertise de l'\u00e9quipe d'assistance<\/li><li>Gestion des connaissances<\/li><li>Se concentrer sur la satisfaction du client<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dbda65 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2dbda65\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">EN SAVOIR PLUS<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-cbc6684 e-con-full e-flex e-con e-child\" data-id=\"cbc6684\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/fr\/customer-experience\/training\/\">\n\t\t<div class=\"elementor-element elementor-element-7a895a0 e-con-full e-flex e-con e-child\" data-id=\"7a895a0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac6cdc3 elementor-widget elementor-widget-heading\" data-id=\"ac6cdc3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef286a7 elementor-widget elementor-widget-text-editor\" data-id=\"ef286a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Notre \u00e9quipe de formation se concentre sur l'am\u00e9lioration de l'adoption et de l'utilisation au sein de votre organisation afin de s'assurer que votre investissement dans PROS fournit un retour sur investissement sain.<\/p><ul><li>Parcours d'apprentissage<\/li><li>Plusieurs options de livraison<\/li><li>Environnements vivants<\/li><li>Certification<\/li><li>PROS Universit\u00e9\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eac79f5 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"eac79f5\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">EN SAVOIR PLUS<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Overview When selecting a partner to meet your organization\u2019s objectives, you want one that will be dedicated to your success beyond the sale. At PROS, we believe your investment in our partnership warrants our investment in your success. Every customer who works with PROS receives a customized Customer Success Plan. These plans are created in [&hellip;]<\/p>","protected":false},"author":9,"featured_media":0,"parent":62502,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-62593","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v24.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Success | PROS<\/title>\n<meta name=\"description\" content=\"Achieve success with PROS Customer Success\u2014custom plans, adoption strategies, training, and executive reviews to maximize your ROI and business outcomes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pros.com\/fr\/customer-experience\/customer-success\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Success\" \/>\n<meta property=\"og:description\" content=\"Achieve success with PROS Customer Success\u2014custom plans, adoption strategies, training, and executive reviews to maximize your ROI and business outcomes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/pros.com\/fr\/customer-experience\/customer-success\/\" \/>\n<meta property=\"og:site_name\" content=\"PROS\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PROSInc\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-28T17:25:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-success01.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@PROS_Inc\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/pros.com\/customer-experience\/customer-success\/\",\"url\":\"https:\/\/pros.com\/customer-experience\/customer-success\/\",\"name\":\"Customer Success | PROS\",\"isPartOf\":{\"@id\":\"https:\/\/pros.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/pros.com\/customer-experience\/customer-success\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/pros.com\/customer-experience\/customer-success\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-success01.png\",\"datePublished\":\"2025-04-14T16:43:59+00:00\",\"dateModified\":\"2025-04-28T17:25:18+00:00\",\"description\":\"Achieve success with PROS Customer Success\u2014custom plans, adoption strategies, training, and executive reviews to maximize your ROI and business outcomes.\",\"breadcrumb\":{\"@id\":\"https:\/\/pros.com\/customer-experience\/customer-success\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/pros.com\/customer-experience\/customer-success\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/pros.com\/customer-experience\/customer-success\/#primaryimage\",\"url\":\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-success01.png\",\"contentUrl\":\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-success01.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/pros.com\/customer-experience\/customer-success\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/pros.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Experience\",\"item\":\"https:\/\/pros.com\/customer-experience\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Success\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/pros.com\/#website\",\"url\":\"https:\/\/pros.com\/\",\"name\":\"PROS\",\"description\":\"AI-Powered CPQ, Dynamic Pricing, &amp; 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