{"id":62599,"date":"2025-04-14T16:50:16","date_gmt":"2025-04-14T16:50:16","guid":{"rendered":"https:\/\/pros.flywheelsites.com\/?page_id=62599"},"modified":"2025-04-28T17:20:42","modified_gmt":"2025-04-28T17:20:42","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/pros.com\/de\/customer-experience\/customer-support\/","title":{"rendered":"Kundenbetreuung"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"62599\" class=\"elementor elementor-62599\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc3ca3e e-con-full e-flex e-con e-parent\" data-id=\"fc3ca3e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e4965e elementor-widget elementor-widget-template\" data-id=\"1e4965e\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"1738\" class=\"elementor elementor-1738\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c6f481b e-con-full e-flex e-con e-child\" data-id=\"5c6f481b\" data-element_type=\"container\" id=\"subheader\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-59193137 e-flex e-con-boxed e-con e-child\" data-id=\"59193137\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27ac77cc elementor-widget elementor-widget-heading\" data-id=\"27ac77cc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Kundenbetreuung<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8dbfb74 e-con-full e-flex e-con e-parent\" data-id=\"8dbfb74\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6064f691 e-flex e-con-boxed e-con e-child\" data-id=\"6064f691\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-772fb155 e-con-full e-flex e-con e-child\" data-id=\"772fb155\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25735a41 elementor-widget elementor-widget-heading\" data-id=\"25735a41\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00dcbersicht<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7fabd24d e-con-full e-flex e-con e-child\" data-id=\"7fabd24d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7509753d elementor-widget elementor-widget-text-editor\" data-id=\"7509753d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Das PROS-Kundensupport-Team hat sich zum Ziel gesetzt, das Kundenerlebnis zu vereinfachen, die Kundenbindung zu verbessern und erweiterte Erkenntnisse zu nutzen, um den besten Endwert zu liefern. Die Abteilung Customer Support hat es sich zur Aufgabe gemacht, Kunden eine konsistente Support-Erfahrung zu bieten, die effektive, qualitativ hochwertige L\u00f6sungen liefert, und erm\u00f6glicht es unseren Partnern, mehr Wert aus ihrer Investition in PROS-Technologie zu ziehen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-349434ef e-flex e-con-boxed e-con e-parent\" data-id=\"349434ef\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ae3d9a e-con-full e-flex e-con e-child\" data-id=\"ae3d9a\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4e76660f e-con-full e-flex e-con e-child\" data-id=\"4e76660f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44d89e79 elementor-widget elementor-widget-heading\" data-id=\"44d89e79\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vorf\u00e4lle<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24368a8a elementor-widget elementor-widget-text-editor\" data-id=\"24368a8a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Wenn Sie Probleme mit der Produktfunktionalit\u00e4t haben, ist das Kundensupport-Team f\u00fcr Sie da. Von Produkten, die nicht wie erwartet funktionieren, bis hin zu vermuteten Fehlern in einem Programm oder einer Dienstleistung - wir sorgen daf\u00fcr, dass Ihre Erfahrungen mit unserer Software so einfach und stressfrei wie m\u00f6glich sind.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-31fa9591 e-con-full e-flex e-con e-child\" data-id=\"31fa9591\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63ac5801 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"63ac5801\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"470\" height=\"470\" src=\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support01.png\" class=\"attachment-large size-large wp-image-63818\" alt=\"\" srcset=\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support01.png 470w, https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support01-300x300.png 300w, https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support01-150x150.png 150w\" sizes=\"(max-width: 470px) 100vw, 470px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b58a7d7 e-flex e-con-boxed e-con e-parent\" data-id=\"5b58a7d7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-28c5090b e-con-full e-flex e-con e-child\" data-id=\"28c5090b\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6fe1f33a e-con-full e-flex e-con e-child\" data-id=\"6fe1f33a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f18b441 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"7f18b441\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"470\" height=\"470\" src=\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support02.png\" class=\"attachment-large size-large wp-image-63819\" alt=\"\" srcset=\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support02.png 470w, https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support02-300x300.png 300w, https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support02-150x150.png 150w\" sizes=\"(max-width: 470px) 100vw, 470px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c0310f8 e-con-full e-flex e-con e-child\" data-id=\"1c0310f8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-405161ea elementor-widget elementor-widget-heading\" data-id=\"405161ea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Antr\u00e4ge auf Konfigurations\u00e4nderungen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38cd63d4 elementor-widget elementor-widget-text-editor\" data-id=\"38cd63d4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Unabh\u00e4ngig davon, ob Ihr Projekt eine laufende Pflege oder eine moderate Konfiguration erfordert, k\u00f6nnen unsere PROS Professional Services Consultants Sie mit einem Configuration Change Request Ticket (CCRT) durch den Prozess f\u00fchren. Ein CCRT erm\u00f6glicht Ihnen einen einfachen, nachvollziehbaren Zugang zu den Ressourcen, die Sie ben\u00f6tigen, um die \u00c4nderungen vorzunehmen, die f\u00fcr Sie und Ihr Unternehmen am besten geeignet sind.<\/p><p>Mit einem CCRT k\u00f6nnen Sie Erweiterungen so konfigurieren, dass sie sich besser an \u00c4nderungen der Gesch\u00e4ftsprozesse anpassen lassen. Sie erhalten fachkundige Unterst\u00fctzung f\u00fcr benutzerdefinierte Skripte, Schnittstellen und Konfigurationen und k\u00f6nnen individuelle Empfehlungen und Leistungsoptimierungen erhalten, die speziell auf Sie und Ihr Projekt zugeschnitten sind.<\/p><p>CCRTs k\u00f6nnen \u00fcber PROS Connect ge\u00f6ffnet und \u00fcberwacht werden und werden auf der Grundlage der individuellen Bed\u00fcrfnisse jedes Kunden konfiguriert. Keine L\u00f6sung gleicht der anderen, und unsere qualifizierten Experten sorgen daf\u00fcr, dass jedes CCRT auf die Bed\u00fcrfnisse des Kunden zugeschnitten ist.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-549b13c e-flex e-con-boxed e-con e-parent\" data-id=\"549b13c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-25ed5d1 e-con-full e-flex e-con e-child\" data-id=\"25ed5d1\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a9f06fb e-con-full e-flex e-con e-child\" data-id=\"a9f06fb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-477d4f9 elementor-widget elementor-widget-heading\" data-id=\"477d4f9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Allgemeine Fragen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd3dc06 elementor-widget elementor-widget-text-editor\" data-id=\"dd3dc06\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sie haben eine Frage zu einem unserer Produkte oder m\u00f6chten wissen, wo Sie das Gesuchte finden? Wir haben alles f\u00fcr Sie. Ganz gleich, ob Sie etwas kl\u00e4ren m\u00f6chten oder Hilfe bei der Suche nach dem richtigen Team ben\u00f6tigen, mit dem Sie \u00fcber Ihre Situation sprechen k\u00f6nnen, wir helfen Ihnen gerne weiter und beantworten alle allgemeinen Fragen, die Sie zur Zusammenarbeit mit PROS und unseren Programmen haben.<\/p><h4><br \/>So kontaktieren Sie den Kundendienst<\/h4><p>Ganz gleich, ob Sie den PROS-Support per Telefon oder \u00fcber das Kundenportal kontaktieren, Sie k\u00f6nnen sicher sein, dass Ihre Anfrage umgehend protokolliert und dem zust\u00e4ndigen Support-Mitarbeiter zugewiesen wird.<\/p><p>Nach der Erfassung und Zuweisung wird sich ein Mitarbeiter des Kundendienstes mit Ihnen in Verbindung setzen, um das Problem zu best\u00e4tigen und alle notwendigen Informationen zur Fehlerbehebung zu sammeln.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3febaf4 e-con-full e-flex e-con e-child\" data-id=\"3febaf4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7745032 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"7745032\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"470\" height=\"470\" src=\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support03.png\" class=\"attachment-large size-large wp-image-63820\" alt=\"\" srcset=\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support03.png 470w, https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support03-300x300.png 300w, https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support03-150x150.png 150w\" sizes=\"(max-width: 470px) 100vw, 470px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d330c40 e-flex e-con-boxed e-con e-parent\" data-id=\"d330c40\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-21b67c2 e-con-full e-flex e-con e-child\" data-id=\"21b67c2\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d066aa4 e-con-full e-flex e-con e-child\" data-id=\"d066aa4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8fcd67 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"c8fcd67\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"470\" height=\"470\" src=\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support04.png\" class=\"attachment-large size-large wp-image-63821\" alt=\"\" srcset=\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support04.png 470w, https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support04-300x300.png 300w, https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support04-150x150.png 150w\" sizes=\"(max-width: 470px) 100vw, 470px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-beae2b4 e-con-full e-flex e-con e-child\" data-id=\"beae2b4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2319aea elementor-widget elementor-widget-heading\" data-id=\"2319aea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Bef\u00fcrwortung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d0e400 elementor-widget elementor-widget-text-editor\" data-id=\"9d0e400\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ihr Erfolg ist unser Erfolg. Wir empfehlen Ihnen Best Practices, informieren Sie \u00fcber neue Funktionen, die Ihnen helfen k\u00f6nnten, Ihre Ziele zu erreichen, und geben Ihnen w\u00e4hrend Ihrer Zeit bei PROS eine Vorschau auf die Produkt-Roadmaps.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a05839f e-flex e-con-boxed e-con e-parent\" data-id=\"a05839f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7d578c elementor-widget elementor-widget-heading\" data-id=\"f7d578c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Portfolio der Dienstleistungen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22f2831a e-grid e-con-boxed e-con e-parent\" data-id=\"22f2831a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-36b14948 e-con-full e-flex e-con e-child\" data-id=\"36b14948\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/de\/customer-experience\/professional-services\/\">\n\t\t<div class=\"elementor-element elementor-element-5dec9628 e-con-full e-flex e-con e-child\" data-id=\"5dec9628\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16325b9a elementor-widget elementor-widget-heading\" data-id=\"16325b9a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Professionelle Dienstleistungen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d3a1001 elementor-widget elementor-widget-text-editor\" data-id=\"7d3a1001\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Schnellerer Nutzen durch unseren bew\u00e4hrten Implementierungsansatz. Wir helfen unseren Kunden bei der Implementierung, Anpassung und dem Wachstum ihrer Software-Investitionen.<\/p><ul><li>Funktions\u00fcbergreifendes Engagement<\/li><li>Onboarding und Implementierung<\/li><li>Mehrwertige Dienstleistungen<\/li><li>Unternehmensbewertungen f\u00fcr F\u00fchrungskr\u00e4fte<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a2a2997 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5a2a2997\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mehr erfahren<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-295e8e6d e-con-full e-flex e-con e-child\" data-id=\"295e8e6d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/de\/customer-experience\/customer-success\/\">\n\t\t<div class=\"elementor-element elementor-element-56158f04 e-con-full e-flex e-con e-child\" data-id=\"56158f04\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6af110 elementor-widget elementor-widget-heading\" data-id=\"f6af110\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kundenerfolg<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30925197 elementor-widget elementor-widget-text-editor\" data-id=\"30925197\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Das Customer Success-Team agiert als Partner, um einen messbaren Nutzen aus Ihrer Investition zu ziehen. Im Rahmen Ihrer Investition in PROS wird Ihnen ein Customer Service Manager (CSM) zur Seite gestellt, der Sie w\u00e4hrend Ihrer gesamten Reise als PROS-Kunde betreut.<\/p><ul><li>Plan f\u00fcr den Kundenerfolg<\/li><li>Bildung und Ausbildung<\/li><li>Bef\u00fcrwortung<\/li><li>Unternehmensbewertungen f\u00fcr F\u00fchrungskr\u00e4fte<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf2470 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"fdf2470\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">MEHR LERNEN<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-884dc61 e-con-full e-flex e-con e-child\" data-id=\"884dc61\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/de\/customer-experience\/customer-support\/\">\n\t\t<div class=\"elementor-element elementor-element-eb082ac e-con-full e-flex e-con e-child\" data-id=\"eb082ac\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb37c55 elementor-widget elementor-widget-heading\" data-id=\"cb37c55\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kundenbetreuung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce6e17d elementor-widget elementor-widget-text-editor\" data-id=\"ce6e17d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Das PROS-Kundensupportteam bietet eine konsistente Support-Erfahrung, die effektive, hochwertige und zeitnahe L\u00f6sungen f\u00fcr Ihre Probleme liefert.<\/p><ul><li>Aufl\u00f6sung Eigent\u00fcmer<\/li><li>Nutzung des Fachwissens des Support-Teams<\/li><li>Wissensmanagement<\/li><li>Fokus auf Kundenzufriedenheit<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dbda65 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2dbda65\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">MEHR LERNEN<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-cbc6684 e-con-full e-flex e-con e-child\" data-id=\"cbc6684\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/de\/customer-experience\/training\/\">\n\t\t<div class=\"elementor-element elementor-element-7a895a0 e-con-full e-flex e-con e-child\" data-id=\"7a895a0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac6cdc3 elementor-widget elementor-widget-heading\" data-id=\"ac6cdc3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ausbildung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef286a7 elementor-widget elementor-widget-text-editor\" data-id=\"ef286a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Unser Schulungsteam konzentriert sich darauf, die Akzeptanz und Nutzung in Ihrem Unternehmen zu verbessern, um sicherzustellen, dass sich Ihre Investition in PROS rentiert.<\/p><ul><li>Lernpfade<\/li><li>Mehrere Lieferoptionen<\/li><li>Live-Umgebungen<\/li><li>Zertifizierung<\/li><li>PROS Universit\u00e4t\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eac79f5 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"eac79f5\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">MEHR LERNEN<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Overview The PROS Customer Support team aims to simplify the customer experience, improve customer engagement, and use expanded insights to deliver the best end-value. Dedicated to providing customers with a consistent support experience that delivers effective, high quality solutions, the Customer Support department enables our partners to drive more value from their investment in PROS [&hellip;]<\/p>","protected":false},"author":9,"featured_media":0,"parent":62502,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-62599","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v24.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Support | PROS<\/title>\n<meta name=\"description\" content=\"Simplify your experience with PROS Customer Support\u2014delivering high-quality solutions, expert guidance, and faster value from your technology investment.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pros.com\/de\/customer-experience\/customer-support\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Support\" \/>\n<meta property=\"og:description\" content=\"Simplify your experience with PROS Customer Support\u2014delivering high-quality solutions, expert guidance, and faster value from your technology investment.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/pros.com\/de\/customer-experience\/customer-support\/\" \/>\n<meta property=\"og:site_name\" content=\"PROS\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PROSInc\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-28T17:20:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support01.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@PROS_Inc\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/pros.com\/customer-experience\/customer-support\/\",\"url\":\"https:\/\/pros.com\/customer-experience\/customer-support\/\",\"name\":\"Customer Support | PROS\",\"isPartOf\":{\"@id\":\"https:\/\/pros.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/pros.com\/customer-experience\/customer-support\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/pros.com\/customer-experience\/customer-support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support01.png\",\"datePublished\":\"2025-04-14T16:50:16+00:00\",\"dateModified\":\"2025-04-28T17:20:42+00:00\",\"description\":\"Simplify your experience with PROS Customer Support\u2014delivering high-quality solutions, expert guidance, and faster value from your technology investment.\",\"breadcrumb\":{\"@id\":\"https:\/\/pros.com\/customer-experience\/customer-support\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/pros.com\/customer-experience\/customer-support\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/pros.com\/customer-experience\/customer-support\/#primaryimage\",\"url\":\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support01.png\",\"contentUrl\":\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support01.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/pros.com\/customer-experience\/customer-support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/pros.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Experience\",\"item\":\"https:\/\/pros.com\/customer-experience\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/pros.com\/#website\",\"url\":\"https:\/\/pros.com\/\",\"name\":\"PROS\",\"description\":\"AI-Powered CPQ, Dynamic Pricing, &amp; Revenue Software\",\"publisher\":{\"@id\":\"https:\/\/pros.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/pros.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/pros.com\/#organization\",\"name\":\"PROS, Inc.\",\"url\":\"https:\/\/pros.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/pros.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/Pros-logo-1.png\",\"contentUrl\":\"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/Pros-logo-1.png\",\"width\":262,\"height\":75,\"caption\":\"PROS, Inc.\"},\"image\":{\"@id\":\"https:\/\/pros.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/PROSInc\",\"https:\/\/x.com\/PROS_Inc\",\"https:\/\/www.instagram.com\/pros.inc\/\",\"https:\/\/www.linkedin.com\/company\/pros\/\",\"https:\/\/www.youtube.com\/user\/PROSpricing\"],\"diversityStaffingReport\":\"https:\/\/pros.com\/about-pros\/diversity-and-inclusion\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Customer Support | PROS","description":"Simplify your experience with PROS Customer Support\u2014delivering high-quality solutions, expert guidance, and faster value from your technology investment.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/pros.com\/de\/customer-experience\/customer-support\/","og_locale":"de_DE","og_type":"article","og_title":"Customer Support","og_description":"Simplify your experience with PROS Customer Support\u2014delivering high-quality solutions, expert guidance, and faster value from your technology investment.","og_url":"https:\/\/pros.com\/de\/customer-experience\/customer-support\/","og_site_name":"PROS","article_publisher":"https:\/\/www.facebook.com\/PROSInc","article_modified_time":"2025-04-28T17:20:42+00:00","og_image":[{"url":"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support01.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@PROS_Inc","twitter_misc":{"Est. reading time":"4\u00a0Minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/pros.com\/customer-experience\/customer-support\/","url":"https:\/\/pros.com\/customer-experience\/customer-support\/","name":"Customer Support | PROS","isPartOf":{"@id":"https:\/\/pros.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/pros.com\/customer-experience\/customer-support\/#primaryimage"},"image":{"@id":"https:\/\/pros.com\/customer-experience\/customer-support\/#primaryimage"},"thumbnailUrl":"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support01.png","datePublished":"2025-04-14T16:50:16+00:00","dateModified":"2025-04-28T17:20:42+00:00","description":"Simplify your experience with PROS Customer Support\u2014delivering high-quality solutions, expert guidance, and faster value from your technology investment.","breadcrumb":{"@id":"https:\/\/pros.com\/customer-experience\/customer-support\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/pros.com\/customer-experience\/customer-support\/"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/pros.com\/customer-experience\/customer-support\/#primaryimage","url":"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support01.png","contentUrl":"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/customer-support01.png"},{"@type":"BreadcrumbList","@id":"https:\/\/pros.com\/customer-experience\/customer-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/pros.com\/"},{"@type":"ListItem","position":2,"name":"Customer Experience","item":"https:\/\/pros.com\/customer-experience\/"},{"@type":"ListItem","position":3,"name":"Customer Support"}]},{"@type":"WebSite","@id":"https:\/\/pros.com\/#website","url":"https:\/\/pros.com\/","name":"PROS","description":"AI-Powered CPQ, Dynamic Pricing, &amp; Revenue Software","publisher":{"@id":"https:\/\/pros.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/pros.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/pros.com\/#organization","name":"PROS, Inc.","url":"https:\/\/pros.com\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/pros.com\/#\/schema\/logo\/image\/","url":"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/Pros-logo-1.png","contentUrl":"https:\/\/pros.com\/wp-content\/uploads\/2025\/04\/Pros-logo-1.png","width":262,"height":75,"caption":"PROS, Inc."},"image":{"@id":"https:\/\/pros.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/PROSInc","https:\/\/x.com\/PROS_Inc","https:\/\/www.instagram.com\/pros.inc\/","https:\/\/www.linkedin.com\/company\/pros\/","https:\/\/www.youtube.com\/user\/PROSpricing"],"diversityStaffingReport":"https:\/\/pros.com\/about-pros\/diversity-and-inclusion\/"}]}},"_links":{"self":[{"href":"https:\/\/pros.com\/de\/wp-json\/wp\/v2\/pages\/62599","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pros.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pros.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pros.com\/de\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/pros.com\/de\/wp-json\/wp\/v2\/comments?post=62599"}],"version-history":[{"count":0,"href":"https:\/\/pros.com\/de\/wp-json\/wp\/v2\/pages\/62599\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/pros.com\/de\/wp-json\/wp\/v2\/pages\/62502"}],"wp:attachment":[{"href":"https:\/\/pros.com\/de\/wp-json\/wp\/v2\/media?parent=62599"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}